Last updated: September 3, 2026
Window Wells and Cover respects your privacy. This policy explains what information we collect, how we use it, and the choices available to you when you visit windowwellsandcover.ca or place an order.
We may collect information you provide when you place an order, create an account, request a quote, submit a contact form, or contact customer service. This may include your name, email address, phone number, billing and shipping addresses, order details, and any measurements or project information you send us.
Payment information is processed by our payment providers. We do not store complete payment card numbers. We may also collect technical information such as your IP address, browser type, device information, pages viewed, referring pages, and cookie data.
We use information to process and deliver orders, provide quotes and customer support, communicate about orders, prevent fraud, maintain and improve our website, comply with legal obligations, and send marketing messages when you have chosen to receive them.
Our website uses cookies and similar technologies for essential site functions, shopping-cart operation, security, analytics, and advertising. You can control cookies through your browser settings, although disabling essential cookies may affect site functionality.
We share information only as needed with service providers that help us operate our store, such as BigCommerce, payment processors, shipping carriers, analytics providers, and professional advisers. We may also disclose information when required by law or to protect our customers, business, or legal rights. We do not sell personal information.
We keep personal information only as long as reasonably necessary for the purposes described in this policy, including legal, accounting, and warranty obligations. We use reasonable administrative, technical, and physical safeguards, but no method of transmission or storage is completely secure.
You may ask to access or correct your personal information, request deletion where applicable, or unsubscribe from marketing communications. We may need to retain certain records where required by law or for legitimate business purposes.
For privacy questions or requests, contact Window Wells and Cover at info@windowwellsandcover.ca, (403) 972-0988, or 7042 30 Street SE, Calgary, Alberta T2C 1N9, Canada.
We may update this policy from time to time. Changes will be posted on this page with a revised update date.