Returns Policy
You may request a return on most new, unused items within 30 days of delivery. Items must be returned in their original condition and packaging, with all hardware and instructions included.
Return shipping. Customers are responsible for return shipping costs. We do not charge a restocking fee — you will be refunded the full purchase price of the returned item. Original shipping charges are not refundable.
Custom and made-to-order items are final sale. Window wells, covers, and grates built to your measurements or specifications cannot be resold and are not eligible for return or refund. Please double-check your measurements before ordering a custom item. If you are unsure, contact us before you place the order and we will help you confirm sizing.
Damaged, defective, or incorrect items. If your order arrives damaged, is defective, or is not what you ordered, contact us within 5 days of delivery with photos of the item and the packaging. We will cover return shipping and send a replacement or issue a full refund, including any custom items. Please inspect all shipments on arrival and note any visible damage on the carrier's delivery receipt before signing.
Refunds. Once we receive and inspect your return, refunds are issued to the original payment method. Please allow 3–5 business days for processing after the item arrives, plus 5–10 business days for your bank or card issuer to post the credit.
How to start a return. Contact us with your order number and details about the item you would like to return. We will respond with return instructions and a return address. Please do not ship an item back before receiving return instructions from us — unauthorized returns may be refused.
Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.